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Registration FAQ

What should I do if I forget my password?
Can I include spaces in my screen name?
Is login information case sensitive?
Can I change the primary email address associated with my member account?
I don't remember which email account I used to sign up for Rodale.com. What should I do?
I registered but never received the validation email. What should I do?
How can I change my Profile page information?
How can I change my discussion forum settings?
Why am I seeing a security alert message when I log in?

What should I do if I forget my password?
If you've forgotten your password, click the "Login” link at the top of any Rodale.com page and follow the instructions. A temporary password will be sent to your email address that you can then use to log in to your account. You will then be able to create a new password.

Can I include spaces in my screen name?
Yes. Screen names need to be a minimum of 6 characters and can include spaces as well as special characters including underscores, hyphens, @, *, and +.

Can I include spaces in my password?
No. Passwords need to be a minimum of 6 characters, cannot include any spaces, and must include at least one number. If you created a password prior to our April 2008 member registration upgrade, your password will still allow you to log in to the site even if doesn’t meet these requirements.

Is login information case sensitive?
Yes. The email address you use to log in as well as your password are case sensitive. You will not be able to log in to the site if your login information doesn’t match the information you used when you created your member account, including any uppercase and lowercase letters in either your email address or your password.

Can I change the primary email address associated with my member account?
Yes. You can change the primary email address associated with your member account at any time by logging in to the site and then clicking on the "Welcome" link at the top of any page of Rodale.com. (This is the email address you use to log in to the site.) Please note that you will need to then verify this new email address before you’ll be able to use it to log in to the site.

I don't remember which email account I used to sign up for Rodale.com. What should I do?
Please send an email with your screen name to Newseditor@Rodale.com.

I registered but never received the validation email. What should I do?
First, you should check your spam or junk filter folder in your email account to see if the validation email is there. Some email providers including AOL, Yahoo!, MSN, and Postini may not deliver the confirmation email you'll need to complete the registration process. Please add RodaleHealth@Rodale.com to your list of preferred senders inside your email preferences and then go back to www.Rodale.com and try to log in with the email and password you just used to create your new account. Doing this will prompt the system to send out a second activation email that should now bypass your spam or junk filter and go right to your Inbox. Again, you won't be able to complete the registration process until you're able to access the verification email.

How can I change my Profile page information?
You can change these settings at any time by logging in to the site and clicking on the "Welcome" link at the top of any Rodale.com page.

Why am I seeing a security alert message when I log in?
Rodale.com's member registration system incorporates security measures that are commensurate with current industry standards. If you're seeing a security alert message when you log in, you should click "yes" to continue the login process. If you continue to see these messages, it could mean that you'll need to change your security warning settings if you're using the Internet Explorer browser. To change your security settings in IE, click on Tools in the upper left corner, then click Internet Options, and then click on the tab labeled Security and add www.Rodale.com to your list of trusted sites.

If you still have any questions about our registration process, please send an email to our Readers' Service department.

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